At LOU Jewellery, we value your privacy and are committed to ensuring that your personal information remains secure. We respect our clients' confidentiality and take every precaution to protect any data you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Collection of Personal Information
LOU Jewellery collects and processes personal data in the course of our business operations. This includes information from:

• Clients

• Suppliers

• Business partners

• Employees and prospective employees

• Website visitors

We collect only the necessary information required to provide our services effectively, in compliance with the General Data Protection Regulation (GDPR).

2. Why We Collect Personal Data
We collect and use personal data for the following purposes:

• To process and fulfill orders

• To communicate with customers regarding their purchases

• To provide customer support and respond to inquiries

• To improve our products, services, and website

• To send marketing communications (only with consent)

• To comply with legal and regulatory requirements

3. Legal Basis for Processing Data
We process personal data only when we have a lawful basis, such as:

• Your consent

• Contractual necessity (to fulfill an order or service)

• Legal obligations

• Legitimate business interests (such as improving our services)

4. Data Storage & Security
We implement appropriate security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Data is stored securely and retained only as long as necessary to fulfill its intended purpose.

5. Sharing of Personal Data
We do not sell or share your personal data with third parties for marketing purposes. However, we may share information with trusted service providers (e.g., payment processors, delivery companies) to facilitate business operations. Any such sharing complies with data protection laws.

6. Your Rights Under GDPR
As a data subject, you have the following rights:

• Access – Request a copy of your personal data.

• Rectification – Correct any inaccurate or incomplete data.

• Erasure – Request deletion of your data (subject to legal obligations).

• Restriction – Limit how we process your data.

• Objection – Object to certain processing activities.

• Data Portability – Receive your data in a structured format.

• Withdraw Consent – Opt out of marketing communications at any time.

To exercise these rights, please contact us at loulondonjewellery@gmail.com.

7. Cookies & Website Tracking
Our website may use cookies to enhance user experience. You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Data Breach Procedures
In the unlikely event of a data breach, we will take immediate action to mitigate risks and notify affected individuals in compliance with GDPR requirements.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

LOU Jewellery
Email: loulondonjewellery@gmail.com

By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting LOU Jewellery.