Orders
When will my order arrive?
If the items are in stock they'll be shipped within 7 working days. Due to the made-to-order nature of most of our jewellery, some can take up to 3 weeks to be shipped.
Shipping
At LOU, we ensure that your jewellery arrives safely and promptly, no matter where you are.
UK*
We are delighted to offer free shipping across the United Kingdom.
International Shipping*
Shipping costs vary depending on the destination country:
International shipping rates range from £19.99 to £49.99.
The final shipping cost will be calculated at checkout based on your location.
All orders are carefully packaged to ensure they arrive in perfect condition, ready to be worn and cherished.
*Working days are Monday to Friday (excluding Bank Holidays)
Returns
Free & Easy UK Returns
We will happily offer an exchange or refund within 30 days of receiving your order. Simply follow the instructions below.
UK
1. Print and fill in a returns form and enclose it with the items you wish to return with all original packaging.
2. Click here to create your free UK return delivery label. This notifies us of your intention to process a return. You must do this within 30 days of receiving your order.
3. You can print your return address label at home or in a Post Office branch, just bring in the Royal Mail email with your unique QR code.
4. Return through your local Post Office branch or Royal Mail Customer Service Point. This must be completed within 14 days of you notifying us of your return.
5. Once we receive your return and check the condition, we will process the refund. We will endeavour to process the return and refund within 14 days of receipt your return. We will refund the same method as your payment, which might take a few days.